Why is it so difficult to offer loaner managed programs by many OEMs?

Why is it so difficult to offer loaner managed programs by many OEMs?

Loaner management is a program mostly offered by companies having the below criteria:

– OEM owns limited service centres geographically where the product has to be shipped for repair/replacement post web investigation

– Product devices are low/moderate complex and easy to ship

– Cost of shipment is too low compare to having field service operations in every territory

– Sales territories are often narrow whereas service territories are broader in nature

Many others.

When it comes to operations there are challenges like: –

– Cost of forward & backward shipment line, installation of loaner equipment has to be driven by contract terms.

– Contracts are missing out on loan periods, warranty association, audit rights and customers’ responsibilities towards loaned equipment’s.

– Visibility of equipment’s location and operating hours

– Equipment’s delivery complexity in metros vs remote areas

– KPIs associated with loaner program are complex in nature

If your business resonates with the above, schedule a meeting with our experts now! Salesforce is the answer.

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